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Refund, Returns & Cancellation Policy

Cancel / Return order (Right of Withdrawal)

If you wish to request an order cancellation or a return, please use our online request form.

Submit a request

At PREHISTORIC TREASURES (AMAROX COMPANY LIMITED), we want you to feel confident when shopping with us. Please read our Refund, Returns & Cancellation Policy carefully before making a purchase through our online shop.

Returns & Right of Withdrawal

Customers who purchase products through our online shop have the right to return their order within 15 days from the date of delivery.

To request a return, customers must first contact us by email, phone, or through our contact form within the 15-day period. Returns sent without prior communication may not be accepted.

Returned items must:

  • be in their original condition
  • be unused and not damaged
  • include the original packaging where applicable
  • include proof of purchase or receipt

Customers are responsible for the direct cost of returning the goods.

Please package returned items carefully, as customers are responsible for any reduction in value resulting from damage or unnecessary handling of the goods after delivery.

Refunds will be processed only after the returned item(s) have been received and inspected.

Where applicable under consumer protection law, the original standard delivery charges paid during checkout will also be refunded. Return shipping costs are non-refundable.

Non-Returnable Items

For hygiene and consumer safety reasons, earrings cannot be returned or refunded unless they are faulty or incorrectly supplied.

We also reserve the right to refuse returns that:

  • are returned damaged due to misuse
  • are incomplete
  • show signs of excessive use or handling beyond what is reasonably necessary

Cancellations

Orders may be cancelled before dispatch for a full refund.

If an order has already been dispatched, customers may still request a return within 15 days from the delivery date in accordance with this policy.

If a cancellation request is made after dispatch, customers will be responsible for returning the order at their own expense.

Refunds for cancelled orders that have already been dispatched will be processed after the returned goods have been received and inspected.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible with your order details and photographs of the issue where applicable.

If the issue is confirmed, we will provide an appropriate solution in accordance with applicable consumer protection laws.

Changes to This Policy

PREHISTORIC TREASURES (AMAROX COMPANY LIMITED) reserves the right to update or modify this Refund, Returns & Cancellation Policy at any time. Any changes will be published on this page.

Contact Us

For any questions regarding this policy, please contact us: