Refund and Returns Policy
Returns Policy for purchases from our online shop.
Customers can return items within 15 days from the date they received the item(s)
The purchaser is responsible to return the item(s) to us and the total cost of returning the item(s) is to be paid in full by the purchaser. When returning the item(s) the purchaser must also send the receipt of purchase. Only when we receive the item(s) and the receipt will a refund be made.
Also, any item(s) returned must be in the same condition you received it, and it must be unopened and in the original packaging.
Changes to our Returns Policy
We reserve the right to change or update our Returns Policy. We will, however, post any changes on this page.
Returns Policy for purchases from our physical shops.
Customers can return items within 15 days from the date of purchase.
When returning the item(s) to our shops the purchaser must also bring with them the receipt of purchase. The item(s) can be refunded or exchanged with a coupon or a similar item of the same value.
Returned items must be in the same condition you received them, they must be unopened and in the original packaging.
Changes to our Returns Policy
We reserve the right to change or update our Returns Policy. We will, however, post any changes on this page.
Cancellations
If you wish to cancel your order, please, inform us of this immediately via email or phone. We will confirm the cancellation with you via email and refund the payment for the order.
If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier to stop the delivery and we will refund the payment for the order.
If you wish to cancel the order after you have already received it, you have the right to do so within 15 days of the delivery date of the order. In such case, please, contact us.
Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.
Once the order is returned, we will refund your original method of payment less any postage charges incurred.
The goods should be unopened and in their original packaging.
For any questions regarding this returns policy, please contact us:
Contact us
• By phone, (00357) 99526029
• By WhatsApp, (00357) 99526029
• Online, using our contact us form Click Here
• By email, at info@prehistorictreasurescy.com